Category Archives: KM
Some great KM links:
The Seven Myths of KM
Standards Australia KM Framework
The Knowledge Management, Auditing and Mapping Magazine
Knowledge Mgm't Revised : Theory Doesn't Equal Practice (article dated Jan 2001!!)
(excerpt: organizations, say their users aren't interested in reusing old
data. Rather, the early KM adopters are building systems that connect
workers to resident experts on various subjects–but the knowledge exchange
Organizational Story and Storytelling
McKinsey Quarterly Article on The Case for Building Online Communities
(you require premium membership to view this article)
Fall 2001 issue of the IBM Systems Journal covers KM (excellent resource!)
In my understanding e-governance is the IT driven system that
connects a citizen with the State. Hence, if we have to visualise a
system it should be a one stop shop where a citizen can see the
status of his/her transactions with the state on the computer/palm
What is the scene that knowledge management can play in this
Currently the information about an individual are kept in silos in
various state government departments. Sharing of this information
between departments is few and far between. In addition with
changing government policies new systems are being built up all the
You can go through THIS SITE
for more details.
The IBM Institute for Knowledge-Based Organizations (IKO) studied the role
of trust in knowledge sharing.
Factors such as the strength of the relationship between the knowledge
seeker and the knowledge source, the difference between competence-based and
benevolence-based trust and the type of knowledge being exchanged were
Data from a two-part survey of 138 people in three companies were analyzed
to discern how trust affects knowledge sharing and how individuals evaluate
the trustworthiness of others when seeking knowledge.
I am going to make some provocative statements and look at starting a thread
that is of interest to me.
I made the point on Brint.com's KM message board
and am making the point again.
"Let's go back to the mid and late 90s, when the words "KM" started becoming
buzzwords from academic discussions, and suddenly everyone wanted a piece of
What drove this demand?
I believe it was the belief propelled by the mental model of "plough back".
Let me extrapolate.
Earlier, when human knowledge and expertise was driving the growth of
organizations, there was a system a work that was knocking down typical
organizational structures and power systems. People who had knowledge and
expertise could and did demand price based on the value they could add to
the organization. And if one firm did not, they walked out of the door
carrying their experience and expertise between their ears.
Then suddenly came this mantra called "Knowledge Management" which the CEOs
saw as an opportunity to hark back to the older system. They said "Ah! This
is what we want. Let the people go..but we can keep their disembodied
knowledge" And the consultants saw this opportunity and propelled this grand
However, now the consultants turn to him and say "Sorry , to do KM, you got
to keep investing in and developing people" and the CEO is stunned…isn't
that the job of his Training Manager ? But doesn't that means "giving" his
people more knowledge? But,wasn't the promise of KM that it would "take" the
knowledge from his people and be free from their whimsical demands…?
And so, the mental model of a "taker" that drives the CEO keeps him very
suspicious of fads like Knowledge Management that promised (in his
understanding) one thing and now are delivering another…
Thoughts welcome. "
Well, that was then…after those days, have ruminated on it and come to the
conclusion that KM will not do.
The road has to lead to Knowledge Creation, and systems that evoke the human
imagination, not exploit them….and to do so, KM will need to drop the
mental model of management and take on the role of creation and
In effect, it will no longer be enough to ask :
1. Where does this Knowledge reside?
2. Who knows that?
(these are the questions that IT and Knowledge Repositories had an answer
Increasingly we will move to answering questions that are on the lines of:
1. How do we leverage what we know to create bigger, better, faster…..?
2. How do we work with each other across boundaries, breaking out of our
silos, learning from each other, confronting each other openly and adding
value to ourselves as people and to the organizations we work with?
So here are my mantras for the death of KM ….long live KC (read the outline of the book
by Nonaka, Ichijo and Von Krogh Enabling Knowledge Creation )
1. The mental models will move from "KM Structures and Processes" to
2. From contribution we'll move to collaboration
3. From repositories and databases we'll move to 'places' or 'contexts'
4. From internal to organizations, knowledge sharing will become more
5. From teams we'll move to communities
6. From the IT department knowledge will take its place amongst people who
run the business, and learning process owners will lose another opportunity
to influence at a strategic level.
7. Benefits of knowledge sharing will start to move from "cost savings" to
"value additions" and "new value"
8. A synergy will emerge between strategic thought that looks at knowledge
creation , complexity theory that views knowledge as a complex human
process, sensemaking that looks at what humans create in their mind and why
and creation of something out of seemingly nothing. 🙂
On that note, I'll sign off…
Some great sites to visit are : KM (a compilation of great links!!)
KM Thoughts (maintained by, Denham Grey, a person whose thoughts almost mirror mine 🙂 and the fact that he adds his
humongous perspective from IT and education to it, makes the whole thing a
great deal richer !!)